Have a question, suggestion, or concern? We would love to hear from you.
The Sky Play Arcade team is committed to providing a positive experience for every New Zealand player. Whether you have questions about our games, feedback on the site, or need help finding responsible entertainment resources, we are here to assist. We aim to respond to all enquiries within 48 hours during business days.
For urgent matters relating to responsible play or mental health, please contact the Gambling Helpline NZ on 0800 654 655 or call/text 1737 for immediate support. These services are free and available around the clock.
You can also reach us directly by email at [email protected]. We welcome feedback on our games, suggestions for new features, reports of technical issues, and general enquiries about the Sky Play Arcade platform. Please include as much detail as possible in your message so we can assist you efficiently.
Before reaching out, you may find your answer in our Frequently Asked Questions page, which covers the most common topics including how our games work, what sky points are, our privacy practices, and how to access responsible play support.
Email: [email protected]
We do not offer telephone or live chat support at this time, but we make every effort to reply to emails promptly. Your feedback helps us improve Sky Play Arcade for the entire NZ community.